Objective

• Define the critical leadership behaviors for the organization, covering the complete hierarchy
• Embed the critical success behaviors into the global culture credo

Design

• Understand the business strategy –current and future
• Conduct a series of conversations with employees and their customers
• Understand the construct of the prevailing culture code – its espoused meaning and action
• The culture code’s unique attribute was the simplicity in language. The competency framework had to be simple and effective across the various levels of the organization
• Design the leadership behavior framework around Thinking, Feeling and Action dimensions for ease of application

Impact

• Framework was incorporated in the global talent process and got implemented in all geographies
• Framework was used for internal assessments to create succession bench-strength
• The competency and culture code was integrated with the Talent Management process in areas like acquisition

Critical Success Factor – The passion and believe of the senior leaders in the culture code and their relentless commitment to making the framework a success